Subscription Terms & Refund Policy

This Subscription Terms & Refund Policy (“Subscription Policy”) supplements our Terms of Service and describes how paid access to FlowState works, including billing, renewal, cancellation, and refunds. Effective date: May 4, 2026.

The canonical public copy is published at https://achieveflowstate.com/legal/subscription-terms.

FlowState may offer paid subscriptions, add-ons, or one-time purchases. Fees, billing cycles, trial length (if any), and included features are shown at purchase time before you pay.

Personal Basic and Pro subscriptions purchased on iOS are billed through Apple In-App Purchase (your Apple ID). Personal Basic and Pro on the web and Android, and studio organization plans, are billed through Stripe. Apple's and/or Stripe's terms and privacy policies apply in addition to ours for the channel you use.

Unless stated otherwise at purchase, subscriptions renew automatically at the end of each billing period for the then-current price (plus applicable taxes) until you cancel.

You are responsible for canceling before the renewal date if you do not want to be charged again. We do not guarantee reminder emails or in-app notices; do not rely on them as your only cue to cancel.

On iOS, personal Basic and Pro subscriptions are purchased and managed through Apple In-App Purchase and your Apple ID subscription settings. The app shows plan status and unlocks features after Apple confirms the purchase.

On web and Android, personal subscriptions and studio organization plans use Stripe (checkout and customer portal) through your FlowState account (for example app.achieveflowstate.com). Profile → Billing or Payments shows the controls for your billing channel.

When you subscribe on iOS via Apple, Apple bills your Apple ID. Cancellation, refunds, and payment method changes for those subscriptions are handled by Apple (Settings → Apple ID → Subscriptions, or App Store subscription management), subject to Apple's terms and policies.

If you need help confirming which FlowState plan is active after an Apple purchase, contact support@achieveflowstate.com from the address on your account.

When you pay through Stripe (web, Android personal plans, or studio organization plans), cancellation and billing management are handled through the FlowState / Stripe billing experience we provide (Stripe Checkout to subscribe and the Stripe customer portal via “Manage subscription”), and through Stripe's systems as applicable.

Refund requests for Stripe purchases may be reviewed case-by-case when you contact support@achieveflowstate.com. We are not obligated to grant refunds except where required by law or by Stripe's rules.

We may change subscription prices, fees, or plan features. Where applicable law or platform rules require advance notice, we will provide notice in a reasonable manner (for example in-app, by email, or at renewal) before the new price takes effect for your next renewal.

Stated prices may exclude sales, use, VAT, GST, or other taxes. You are responsible for any taxes imposed on your purchase and for keeping billing and tax information accurate. Apple may collect and remit applicable taxes on App Store purchases.

If a payment fails, is disputed, or is reversed, we may limit, suspend, downgrade, or revoke access to paid features until payment succeeds or the account is brought into good standing.

FlowState does not guarantee uninterrupted or error-free access to the service. Downtime, maintenance, third-party outages, or account status may affect availability.

Apple In-App Purchases: refunds are handled by Apple under Apple's refund policies. Request refunds through Apple's reportaproblem.apple.com (or the process Apple publishes) for purchases billed to your Apple ID.

Stripe purchases: refund requests may be reviewed case-by-case when you contact support@achieveflowstate.com. We do not guarantee refunds for partial billing periods, unused time, or change of mind, except where required by law or by Stripe's rules.

Promotional pricing, introductory offers, or free trials may convert to a paid subscription at the end of the trial unless you cancel before the trial ends through the same channel you used to start the trial.

iOS / Apple: Cancel or manage personal Basic or Pro subscriptions in your Apple ID subscription settings (Settings → [your name] → Subscriptions, or App Store → account → Subscriptions).

Web / Stripe / studio plans: Use “Manage subscription” in Profile → Billing or Payments on the FlowState web account, or email support@achieveflowstate.com from the address on your account for help locating the Stripe customer portal.

Canceling stops future renewals; you may retain access to paid features until the end of the period you already paid for, unless Apple, Stripe, or we state otherwise.

Billing and subscription questions: support@achieveflowstate.com. See also our Terms of Use and Privacy Policy.